Help

I can't log in

Check that you entered the full account ID, in the format a-XXXX-XXXX-XXXX. If the app says you have reached the device limit, log out on a device you no longer use, or contact support.

Connected, but no internet

Disconnect and connect again. If you are on a network that blocks VPNs (some offices and public Wi-Fi), try mobile data.

Always-on VPN and kill switch (Android)

Open Android Settings → Network & internet → VPN, tap the gear next to Active VPN, then turn on Always-on VPN and Block connections without VPN.

Mock location (Android)

Enable Developer options (tap Build number in Settings → About phone seven times), then open Developer options → Select mock location app and choose Active VPN.

Still stuck?

Email support@iactive.in with your account ID and a description of the problem.

Active VPN is operated by I ACTIVE SOLUTIONS, Hyderabad, India. Contact: support@iactive.in